Authenticity & Pre-sale Questions
Yes they are 100% genuine watches. All our watches come with original boxes, paper works and authenticity cards from manufacturers. Whatever you will receive from Myer or David Jones, you will get the same set from us. We also provide 2 yrs warranty against manufacture defects and 30 days money back guarantee.
You probably wonder why we are so much cheaper than everyone else and the the deal is too good to be true.
We are a big online retailer and have networks across the globe. We have specific multiple warehouses and partnered delivery information policies, you will see we have different warehouses in Europe, USA, Asia and Australia. We ship large number of products everyday, we make money via selling large number of items instead of making profits on each one.
We also cut all the middle man between the manufacturer and the customers, so that you can save when shopping with us.
We put ourselves out there on the web for you to compare and verify. With the service provided, 24/7 email support, phone support during business hours, 2 years warranty and 30 days money back guarantee, ship from your local warehouse and handle your warranty locally, we do hope you will give us a try and save big for yourself!
Like most of the online retailers, sorry we do not have a store for you to visit. It is part of the measurement we took to cut our costs so that we can pass the benefits to you.
We do provide 30 days money back guarantee if you need a second thought. You can also make a return claim within the time frame and receive a full refund upon the goods being received in original conditions with all packages that we shipped out.
We generally do not handle order pickup. We are barely able to ship all the orders out while handling all the requests every day.
However if you really have to have the item picked up. You can contact us first and see if we can arrange this to happen. Please note you do need to pay the delivery fees for an express shipping if you want to do pick up. Coz it actually costs us a lot more if you want to pick up the product.
Yes they do come with original box and paper work. The 2 years warranty is with ozdesignerswatch. You will need to contact us for any warranty claims.
If you are not satisfied with your purchase, you can choose to exchange or return it for a refund. (Excluding shipping and handling charges) within 30 days after you receive your products.
Cost of shipping will be deducted from your total refund. If your order is under free shipping, a $18 handling fees will be deducted.
Extra links do not come with the watch itself for free. If you need extra links please email [email protected] for more info.
All return products must be in original packaging, new, unworn condition. And must include all packing material, blank warranty cards, manual and accessories. No links to be taken out of the band.
ANY SIGNS OF WEAR OR REMOVAL OF PARTS WILL RESULT IN REFUSAL OF YOUR RETURN.
We do not provide a shipping label for you to return the product if you simply change your mind.
When you receive your purchase and notice any damages or discrepancies, or if the item is not what you ordered, please contact ozdesignerswatch.com within 7 BUSINESS DAYS with receipt of your shipment to make necessary corrections.
Ozdesignerswatch has the right to refuse your return or charge a restocking fee at our discretion.