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Warranty Return & Exchange

Return Exchange

If you are not happy with the purchase, you can contact us via [email protected], call us on 02 8710 7854 or chat us online.We will help you immediately to resolve the issue.
If you still decide to return the item, you can submit a claim via my account. We will respond within 24 hours.

All purchases, including but not limited to, accessories, packaging material, security tags, manuals and blank warranty cards must be returned in new condition. Should there be any signs of wear, removal of parts or tampering , Oz Designers Watch reserves the right to refuse your return or charge a restocking fee at our discretion.

Should your purchase arrived in a damaged condition, with parts missing or completely wrong, please email us within 5 working days from receipt of your order, and we will work as fast as we can to resolve any issues you may have.

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For all customer questions



[email protected]

Opening Hours

Our customer team is based in Sydney, Australia. Our opening hours are Monday to Friday 9am to 6pm (AEST)

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