Warranty Policy

Warranty Policy

Designerswatch.com.au provides warranty coverage of generally two year from the date of purchase on all of its watches. For some Casio watches, one year warranty is provided. Our warranty covers the watch movement and watch parts (battery not included) for the time period stated and excludes: watch case, watch bracelet straps, crown/stem, crystal/glass, finishes, damage outlined in manufacturer’s manuals, caused by  excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations.

For most of the watches with crystals and screws to tighten the hindge between the band and the case, it must be noted that, those crystals and screws are not covered under warranty. Crystals can fall out when impacted, it does not have to be significant pressure. Any bumps or falls can cause the crystals to come off whether inside or outside the watch. The screws that link the band and watch case need to be adjusted regularly to make sure it is tight. We try to adjust them before shipment but we cannot guarantee that all of the watches with screws are tightened. So it is your responsibility to tighten the screws upon reception and afterwards.

This warranty is valid only at Designerswatch.com.au. Improper repair or warranty service performed by someone other than Designerswatch.com.au will void this warranty.
Designerswatch.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. 

To claim the warranty

For warranty claims, please contact us to acquire a authorization number first: [email protected]

Please click Warranty Form to download and follow the steps according to the instruction. 

For any inquires, please contact us live or leave us a message via Contact Us